SYNAQ Cloud Mail Patch 11 Install - 2019-05-29
Scheduled Maintenance Report for SYNAQ
Completed
The scheduled maintenance has been completed.
Posted 4 months ago. May 30, 2019 - 02:01 CAT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 4 months ago. May 29, 2019 - 22:00 CAT
Scheduled
Dear Client,


SYNAQ | Zimbra Platform Patch Install for SYNAQ Cloud Mail


In alignment with SYNAQ's commitment to delivering and supporting superior email services, we are in the process of implementing a new patch version of our current Zimbra platform for the SYNAQ Cloud Mail Service for the purpose of improving the platform experience. More specifically, we are upgrading to Zimbra version 8.7 patch 11. The preparation for this project has been extensive and we have completed the necessary vendor, architectural, and procedural steps to ensure that this upgrade is as seamless as possible.

These Zimbra platform patch implementations have been planned for the week of the 27th of May. More specifically, the changes will occur as follows:

• First change window: 22:00 on 27/05 - 02:00 on 28/05 (Note: Certain users will not be able to send or receive mail during this time)
• Second change window: 22:00 on 28/05 - 02:00 on 29/05 (Note: Certain users will not be able to send or receive mail during this time)
• Third change window: 22:00 on 29/05 - 02:00 on 30/05 (Note: Certain users will not be able to send or receive mail during this time)
• Fourth change window: 22:00 on 30/05 - 02:00 on 31/05 (Note: Certain users will not be able to send or receive mail during this time)

We believe that the upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail experience due to a number of bug fixes and performance improvements that will be applied as part of this process.

To remain up to date regarding these changes or the progress of the implementations, please take note of the change control notification updates posted on our status page, and/or subscribe to sms notifications at http://status.synaq.com/.

Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you.

Lastly, we would like to take this opportunity to thank you for your continued support.

Yours Sincerely,

Floyd Derry

Tech Ops Manager
Posted 4 months ago. May 16, 2019 - 11:47 CAT
This scheduled maintenance affected: SYNAQ Cloud Mail.