SYNAQ
All Systems Operational

About This Site

The SYNAQ platform status page, gives you up to the minute insight into the activity status of all our product servers.

Plus you have access to incident reports in a centrally convenient location, quickly and accurately.

SYNAQ Archive Operational
90 days ago
100.0 % uptime
Today
SYNAQ Branding Operational
90 days ago
99.82 % uptime
Today
SYNAQ Cloud Mail Operational
90 days ago
100.0 % uptime
Today
SYNAQ Continuity Operational
90 days ago
100.0 % uptime
Today
SYNAQ Securemail Operational
90 days ago
100.0 % uptime
Today
SYNAQ Q Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
SYNAQ Cloud Mail Zimbra Upgrade - 25/10/2019 Oct 25, 22:00 - Oct 26, 06:00 CAT
SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail

In keeping with SYNAQ's commitment to deliver and support superior email services, we are implementing a new version of our Zimbra platform for the SYNAQ Cloud Mail Service. This is being done to improve the platform experience.

The current platform is being upgraded to Zimbra version 8.8.15. The preparations for this project have been extensive and we have completed the necessary vendor, architectural and procedural steps to ensure that the upgrade is as seamless as possible.

The Zimbra platform upgrade implementations have been planned for the weekend of 26 October. The changes will occur as follows:

• First change window: 22:00 on 25 October, 06:00 on 26 October (Note: All users will not be able to send or receive emails during this time).
• The second change will occur over two change windows: 22:00 on 26 October, 06:00 on 27 October; and 22:00 on 27 October and 06:00 on 28 October. (Note: All users will not be able to send or receive emails for a one-hour period during one of these time slots. This will depend on the user batch they are in).

We believe that the upgrade will prove to be beneficial and improve the overall SYNAQ Cloud Mail experience. This is due to the number of bug fixes and performance improvements that will be applied as part of the process.

To remain informed of these changes, or the progress of the implementations, please note the change control notification updates posted on our status page and/or subscribe to SMS notifications at http://status.synaq.com/

If you experience any issues or have any queries regarding this process, please contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will be happy to assist you.

In conclusion, we would like to take this opportunity to thank you for your continued support.

Yours sincerely

Floyd Derry | Technical Operations Manager
Posted on Oct 11, 10:47 CAT
SYNAQ Cloud Mail Zimbra Upgrade - 26/10/2019 Oct 26, 22:00 - Oct 27, 06:00 CAT
SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail

In keeping with SYNAQ's commitment to deliver and support superior email services, we are implementing a new version of our Zimbra platform for the SYNAQ Cloud Mail Service. This is being done to improve the platform experience.

The current platform is being upgraded to Zimbra version 8.8.15. The preparations for this project have been extensive and we have completed the necessary vendor, architectural and procedural steps to ensure that the upgrade is as seamless as possible.

The Zimbra platform upgrade implementations have been planned for the weekend of 26 October. The changes will occur as follows:

• First change window: 22:00 on 25 October, 06:00 on 26 October (Note: All users will not be able to send or receive emails during this time).
• The second change will occur over two change windows: 22:00 on 26 October, 06:00 on 27 October; and 22:00 on 27 October and 06:00 on 28 October. (Note: All users will not be able to send or receive emails for a one-hour period during one of these time slots. This will depend on the user batch they are in).

We believe that the upgrade will prove to be beneficial and improve the overall SYNAQ Cloud Mail experience. This is due to the number of bug fixes and performance improvements that will be applied as part of the process.

To remain informed of these changes, or the progress of the implementations, please note the change control notification updates posted on our status page and/or subscribe to SMS notifications at http://status.synaq.com/

If you experience any issues or have any queries regarding this process, please contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will be happy to assist you.

In conclusion, we would like to take this opportunity to thank you for your continued support.

Yours sincerely

Floyd Derry | Technical Operations Manager
Posted on Oct 11, 10:47 CAT
SYNAQ Cloud Mail Zimbra Upgrade - 27/10/2019 Oct 27, 22:00 - Oct 28, 06:00 CAT
SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail

In keeping with SYNAQ's commitment to deliver and support superior email services, we are implementing a new version of our Zimbra platform for the SYNAQ Cloud Mail Service. This is being done to improve the platform experience.

The current platform is being upgraded to Zimbra version 8.8.15. The preparations for this project have been extensive and we have completed the necessary vendor, architectural and procedural steps to ensure that the upgrade is as seamless as possible.

The Zimbra platform upgrade implementations have been planned for the weekend of 26 October. The changes will occur as follows:

• First change window: 22:00 on 25 October, 06:00 on 26 October (Note: All users will not be able to send or receive emails during this time).
• The second change will occur over two change windows: 22:00 on 26 October, 06:00 on 27 October; and 22:00 on 27 October and 06:00 on 28 October. (Note: All users will not be able to send or receive emails for a one-hour period during one of these time slots. This will depend on the user batch they are in).

We believe that the upgrade will prove to be beneficial and improve the overall SYNAQ Cloud Mail experience. This is due to the number of bug fixes and performance improvements that will be applied as part of the process.

To remain informed of these changes, or the progress of the implementations, please note the change control notification updates posted on our status page and/or subscribe to SMS notifications at http://status.synaq.com/

If you experience any issues or have any queries regarding this process, please contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will be happy to assist you.

In conclusion, we would like to take this opportunity to thank you for your continued support.

Yours sincerely

Floyd Derry | Technical Operations Manager
Posted on Oct 11, 10:48 CAT
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - SYNAQ Branding services have fully restored
Oct 9, 16:31 CAT
Update - SYNAQ engineers are still currently investigating the issue. This is being treated with the highest priority.
Oct 9, 15:11 CAT
Update - SYNAQ engineers are still currently investigating the issue. This is being treated with the highest priority.
Oct 9, 13:40 CAT
Update - SYNAQ engineers are still currently investigating the issue. This is being treated with the highest priority.
Oct 9, 12:39 CAT
Investigating - SYNAQ branding is currently experiencing an incident. The WebUI is unavailable and branding of mails is intermittent. Engineers are currently investigating.
Oct 9, 11:06 CAT
Oct 8, 2019
Resolved - SYNAQ Branding incident has been resolved. Web UI is once again accessible and all mails are being branded
Oct 8, 16:30 CAT
Update - We are continuing to investigate this issue.
Oct 8, 15:23 CAT
Investigating - SYNAQ Branding is currently experiencing a major outage. The web UI is inaccessible and certain mails are not being branded. Engineers are busy investigating the issue as a matter of urgency.
Oct 8, 14:24 CAT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.