SYNAQ
All Systems Operational

About This Site

The SYNAQ platform status page, gives you up to the minute insight into the activity status of all our product servers.

Plus you have access to incident reports in a centrally convenient location, quickly and accurately.

SYNAQ Archive Operational
90 days ago
100.0 % uptime
Today
SYNAQ Branding Operational
90 days ago
100.0 % uptime
Today
SYNAQ Cloud Mail Operational
90 days ago
99.97 % uptime
Today
SYNAQ Continuity Operational
90 days ago
100.0 % uptime
Today
SYNAQ Securemail Operational
90 days ago
99.95 % uptime
Today
SYNAQ Q Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 27, 2020

No incidents reported today.

May 26, 2020

No incidents reported.

May 25, 2020
Resolved - Dear Clients,

The SYNAQ Securemail Incident has been resolved and the service has returned to optimal functionality.
May 25, 11:27 CAT
Investigating - SYNAQ Securemail is currently experiencing an incident where emails are intermittently delayed when sending or receiving. Engineers are investigating the incident as a matter of urgency.
May 25, 08:25 CAT
Completed - The scheduled maintenance has been completed.
May 25, 03:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:00 CAT
Scheduled - Dear Client,

SYNAQ will be undergoing an emergency change from the 24th May at 22:00pm to 25th May at 03:00am where we will be moving our SYNAQ Securemail environment from its current location to new racks within our data centre.

What does this mean?

The relocation of our Securemail environment during the change window will affect the SYNAQ Securemail, SYNAQ Branding and SYNAQ Cloud Mail services, in the following ways:

SYNAQ Securemail : Clients will not be able to send or receive mail and the Securemail UI will be unavailable. Once the services are back online, all mails sent to you from other mail servers will be delivered, so no mail will be lost.

SYNAQ Cloud Mail : Clients will not be able to send or receive mail, however, the Cloud Mail UI will still be accessible. Once the services are back online, all mails sent to you from other mail servers will be delivered, so no mail will be lost.

SYNAQ Branding : Clients will not be able to send or receive mail and the Branding UI will be unavailable.
We want to reassure you that the impact from this change will be minimised as much as possible and we will provide regular updates of the progress of the relocation on our status page, which you can subscribe to at status.synaq.com .

Please note that should you experience any issues or have any queries regarding this process, you can contact your Client Manager (+27) 11 262 3632 or mail sales@synaq.com and we will assist you. Lastly, we would like to take this opportunity to thank you for your continued support.

Yours Sincerely,

Floyd Derry | SYNAQ Technical Operations Manager
May 15, 09:36 CAT
May 24, 2020
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.