Mar 18, 13:09 CAT
The issue has been resolved and no further mail delays are being experienced
Mar 13, 20:04 CAT
Dear Clients. The incident has been resolved. Engineers will continue to monitor the situation whilst the mail queues continue to reduce.
Mar 13, 15:50 CAT
Mail is flowing and the mail queues are reducing whilst our engineers continue to work on the resolution.
Mar 13, 15:32 CAT
Our engineers are still working on the complete resolution as a matter of urgency
Mar 13, 14:38 CAT
Status Update: Mail is flowing and we are currently processing a backlog of approximately 40 minutes. Our engineers will continue to monitor closely whilst working on the resolution.
Mar 13, 13:21 CAT
Mail is flowing, processing backlog of ±40 min, engineers monitoring closely
Mar 13, 11:33 CAT
Engineers have identified the problem and are implementing a fix. Mail is starting to flow again and access to the API slowly being restored
Mar 13, 10:09 CAT
Engineers are still working on the issue. This is being treated with the highest priority.
Mar 13, 09:55 CAT
There is currently a connectivity problem through to SYNAQ Securemail services. This will affect all sending and receiving of mail and provisioning to the API
Mar 13, 08:53 CAT