SYNAQ
All Systems Operational

About This Site

The SYNAQ platform status page, gives you up to the minute insight into the activity status of all our product servers.

Plus you have access to incident reports in a centrally convenient location, quickly and accurately.

SYNAQ Archive Operational
90 days ago
100.0 % uptime
Today
SYNAQ Branding Operational
90 days ago
99.94 % uptime
Today
SYNAQ Cloud Mail Operational
90 days ago
99.66 % uptime
Today
SYNAQ Continuity Operational
90 days ago
100.0 % uptime
Today
SYNAQ Securemail Operational
90 days ago
99.89 % uptime
Today
SYNAQ Q Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 22, 2020
Resolved - Dear Clients,

The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.
Jan 22, 06:59 CAT
Update - Dear Clients,

Our engineers have identified the SYNAQ Cloud Mail issue and are continuing to work on a resolution. Please take note that this does not affect mail flow and is only affecting a subset of users archive access.
Jan 21, 11:00 CAT
Identified - Dear Clients,

Our engineers have identified the SYNAQ Cloud Mail issue and are working on a resolution.
Jan 21, 08:29 CAT
Investigating - Dear Clients,

SYNAQ Cloud Mail is currently experiencing an issue where certain users will be unable to access their archives. Engineers are investigating the issue as a matter of urgency.
Jan 21, 07:06 CAT
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Postmortem - Read details
Jan 20, 11:45 CAT
Resolved - Dear Clients,

The SYNAQ Securemail and branding issue has been resolved and the service has returned to optimal functionality.
Jan 15, 13:29 CAT
Monitoring - Dear Clients,

Our engineers have implemented a fix for the SYNAQ Securemail and branding issue and are monitoring the service stability. All User interfaces are available and mails are branding. Securemail quarantine backlog busy catching up.
Jan 15, 11:17 CAT
Identified - Dear Clients,

Our engineers have identified the SYNAQ Securemail and branding issue and are working on a resolution. Please take note that Emails are not currently being branded. Email flow is not affected.
Jan 15, 10:22 CAT
Update - Dear Clients,

Our engineers are still investigating the SYNAQ Securemail and branding issue. Please be assured that this matter is being treated as a top priority.
Jan 15, 10:04 CAT
Investigating - Dear Clients,

SYNAQ Securemail and branding is currently experiencing an issue where their user interfaces are not available. Engineers are investigating the issue as a matter of urgency.
Jan 15, 09:21 CAT
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.