SYNAQ
All Systems Operational

About This Site

The SYNAQ platform status page, gives you up to the minute insight into the activity status of all our product servers.

Plus you have access to incident reports in a centrally convenient location, quickly and accurately.

SYNAQ Archive Operational
90 days ago
99.71 % uptime
Today
SYNAQ Branding Operational
90 days ago
100.0 % uptime
Today
SYNAQ Cloud Mail Operational
90 days ago
99.6 % uptime
Today
SYNAQ Continuity Operational
90 days ago
100.0 % uptime
Today
SYNAQ Securemail Operational
90 days ago
99.98 % uptime
Today
SYNAQ Q Portal Operational
90 days ago
99.71 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 17, 2021

No incidents reported today.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021
Resolved - Dear Clients,

The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.
May 14, 16:56 CAT
Investigating - Dear Clients,

SYNAQ Securemail is currently experiencing an issue where certain mails sent to O365 are experiencing delays in delivery. Engineers are investigating this as a matter of urgency.
May 14, 12:42 CAT
May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Resolved - Dear Clients,

The SYNAQ incident has been resolved and the service has returned to optimal functionality.
May 8, 12:28 CAT
Monitoring - Dear Clients,

Our engineers have implemented a fix for the SYNAQ incident and are monitoring the service stability for the next 90 minutes.
May 8, 11:22 CAT
Update - Dear Clients,

Our engineers are still working on the resolution of the SYNAQ outage. This is being treated as a matter of urgency.

We will send our next update in 60 minutes
May 8, 08:58 CAT
Identified - Dear Clients,

Our engineers have identified the SYNAQ incident and are working on a resolution.

We will send our next update in 30 minutes
May 8, 07:14 CAT
Investigating - Dear Clients,

SYNAQ is currently experiencing an incident Cloud Mail and SecureArchive. These services are currently unavailable, engineers are investigating this as a matter of urgency.

We will send our next update in 30 minutes.
May 8, 06:20 CAT
Completed - The scheduled maintenance has been completed.
May 8, 06:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 CAT
Scheduled - Dear Valued Client,


SYNAQ | Cloud Mail and SecureArchive Maintenance


To continue delivering and supporting SYNAQ’s next generation premium email services, we need to conduct periodic routine maintenance to ensure our services run optimally.

As a result, we will be conducting maintenance on our storage required for our Cloud Mail and SecureArchive services. The maintenance has been planned for the 8 May 20201 and will occur between 07:00am – 13:00pm. During this change window, you will be unable to access your mailboxes and archives and therefore be unable to send and receive mail.

To remain up to date regarding the changes or progress of the maintenance, please take note of the change control notification updates posted on our status page, which you can subscribe to at http://status.synaq.com/.

Should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you. Lastly, we would like to take this opportunity to thank you for your continued support. We are confident that this routine maintenance will prove beneficial and that it will act as an assurance of SYNAQ’s commitment to providing your organisation with quality and premium services.


Yours Sincerely,

Floyd Derry
SYNAQ | Technical Operations Manager
floyd@synaq.com
Apr 22, 10:07 CAT
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.