SYNAQ
Update - Dear Clients,

We that we are still working on a swift resolution to the incident. Please note that mail still remains unaffected.
May 21, 15:10 CAT
Identified - Dear Clients,

Please note we have identified the issue and the engineers are working on the resolution.
May 21, 08:48 CAT
Investigating - Dear Clients,

The Securemail admin portal is currently experiencing degraded performance and mail release function will be slower than usual. Please note mail flow is not affected by this incident.
May 21, 08:15 CAT

About This Site

The SYNAQ platform status page, gives you up to the minute insight into the activity status of all our product servers.

Plus you have access to incident reports in a centrally convenient location, quickly and accurately.

SYNAQ Archive Operational
90 days ago
100.0 % uptime
Today
SYNAQ Branding Operational
90 days ago
100.0 % uptime
Today
SYNAQ Cloud Mail Operational
90 days ago
99.97 % uptime
Today
SYNAQ Continuity Operational
90 days ago
100.0 % uptime
Today
SYNAQ Securemail Degraded Performance
90 days ago
99.87 % uptime
Today
SYNAQ Q Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
SYNAQ Cloud Mail Patch 11 Install - 2019-05-27 May 27, 22:00 - May 28, 02:00 CAT
Dear Client,


SYNAQ | Zimbra Platform Patch Install for SYNAQ Cloud Mail


In alignment with SYNAQ's commitment to delivering and supporting superior email services, we are in the process of implementing a new patch version of our current Zimbra platform for the SYNAQ Cloud Mail Service for the purpose of improving the platform experience. More specifically, we are upgrading to Zimbra version 8.7 patch 11. The preparation for this project has been extensive and we have completed the necessary vendor, architectural, and procedural steps to ensure that this upgrade is as seamless as possible.

These Zimbra platform patch implementations have been planned for the week of the 27th of May. More specifically, the changes will occur as follows:

• First change window: 22:00 on 27/05 - 02:00 on 28/05 (Note: Certain users will not be able to send or receive mail during this time)
• Second change window: 22:00 on 28/05 - 02:00 on 29/05 (Note: Certain users will not be able to send or receive mail during this time)
• Third change window: 22:00 on 29/05 - 02:00 on 30/05 (Note: Certain users will not be able to send or receive mail during this time)
• Fourth change window: 22:00 on 30/05 - 02:00 on 31/05 (Note: Certain users will not be able to send or receive mail during this time)

We believe that the upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail experience due to a number of bug fixes and performance improvements that will be applied as part of this process.

To remain up to date regarding these changes or the progress of the implementations, please take note of the change control notification updates posted on our status page, and/or subscribe to sms notifications at http://status.synaq.com/.

Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you.

Lastly, we would like to take this opportunity to thank you for your continued support.

Yours Sincerely,
Posted on May 16, 11:44 CAT
SYNAQ Cloud Mail Patch 11 Install - 2019-05-28 May 28, 22:00 - May 29, 02:00 CAT
Dear Client,


SYNAQ | Zimbra Platform Patch Install for SYNAQ Cloud Mail


In alignment with SYNAQ's commitment to delivering and supporting superior email services, we are in the process of implementing a new patch version of our current Zimbra platform for the SYNAQ Cloud Mail Service for the purpose of improving the platform experience. More specifically, we are upgrading to Zimbra version 8.7 patch 11. The preparation for this project has been extensive and we have completed the necessary vendor, architectural, and procedural steps to ensure that this upgrade is as seamless as possible.

These Zimbra platform patch implementations have been planned for the week of the 27th of May. More specifically, the changes will occur as follows:

• First change window: 22:00 on 27/05 - 02:00 on 28/05 (Note: Certain users will not be able to send or receive mail during this time)
• Second change window: 22:00 on 28/05 - 02:00 on 29/05 (Note: Certain users will not be able to send or receive mail during this time)
• Third change window: 22:00 on 29/05 - 02:00 on 30/05 (Note: Certain users will not be able to send or receive mail during this time)
• Fourth change window: 22:00 on 30/05 - 02:00 on 31/05 (Note: Certain users will not be able to send or receive mail during this time)

We believe that the upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail experience due to a number of bug fixes and performance improvements that will be applied as part of this process.

To remain up to date regarding these changes or the progress of the implementations, please take note of the change control notification updates posted on our status page, and/or subscribe to sms notifications at http://status.synaq.com/.

Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you.

Lastly, we would like to take this opportunity to thank you for your continued support.

Yours Sincerely,

Floyd Derry

Tech Ops Manager
Posted on May 16, 11:46 CAT
SYNAQ Cloud Mail Patch 11 Install - 2019-05-29 May 29, 22:00 - May 30, 02:00 CAT
Dear Client,


SYNAQ | Zimbra Platform Patch Install for SYNAQ Cloud Mail


In alignment with SYNAQ's commitment to delivering and supporting superior email services, we are in the process of implementing a new patch version of our current Zimbra platform for the SYNAQ Cloud Mail Service for the purpose of improving the platform experience. More specifically, we are upgrading to Zimbra version 8.7 patch 11. The preparation for this project has been extensive and we have completed the necessary vendor, architectural, and procedural steps to ensure that this upgrade is as seamless as possible.

These Zimbra platform patch implementations have been planned for the week of the 27th of May. More specifically, the changes will occur as follows:

• First change window: 22:00 on 27/05 - 02:00 on 28/05 (Note: Certain users will not be able to send or receive mail during this time)
• Second change window: 22:00 on 28/05 - 02:00 on 29/05 (Note: Certain users will not be able to send or receive mail during this time)
• Third change window: 22:00 on 29/05 - 02:00 on 30/05 (Note: Certain users will not be able to send or receive mail during this time)
• Fourth change window: 22:00 on 30/05 - 02:00 on 31/05 (Note: Certain users will not be able to send or receive mail during this time)

We believe that the upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail experience due to a number of bug fixes and performance improvements that will be applied as part of this process.

To remain up to date regarding these changes or the progress of the implementations, please take note of the change control notification updates posted on our status page, and/or subscribe to sms notifications at http://status.synaq.com/.

Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you.

Lastly, we would like to take this opportunity to thank you for your continued support.

Yours Sincerely,

Floyd Derry

Tech Ops Manager
Posted on May 16, 11:47 CAT
SYNAQ Cloud Mail Patch 11 Install - 2019-05-30 May 30, 22:00 - May 31, 02:00 CAT
Dear Client,


SYNAQ | Zimbra Platform Patch Install for SYNAQ Cloud Mail


In alignment with SYNAQ's commitment to delivering and supporting superior email services, we are in the process of implementing a new patch version of our current Zimbra platform for the SYNAQ Cloud Mail Service for the purpose of improving the platform experience. More specifically, we are upgrading to Zimbra version 8.7 patch 11. The preparation for this project has been extensive and we have completed the necessary vendor, architectural, and procedural steps to ensure that this upgrade is as seamless as possible.

These Zimbra platform patch implementations have been planned for the week of the 27th of May. More specifically, the changes will occur as follows:

• First change window: 22:00 on 27/05 - 02:00 on 28/05 (Note: Certain users will not be able to send or receive mail during this time)
• Second change window: 22:00 on 28/05 - 02:00 on 29/05 (Note: Certain users will not be able to send or receive mail during this time)
• Third change window: 22:00 on 29/05 - 02:00 on 30/05 (Note: Certain users will not be able to send or receive mail during this time)
• Fourth change window: 22:00 on 30/05 - 02:00 on 31/05 (Note: Certain users will not be able to send or receive mail during this time)

We believe that the upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail experience due to a number of bug fixes and performance improvements that will be applied as part of this process.

To remain up to date regarding these changes or the progress of the implementations, please take note of the change control notification updates posted on our status page, and/or subscribe to sms notifications at http://status.synaq.com/.

Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you.

Lastly, we would like to take this opportunity to thank you for your continued support.

Yours Sincerely,

Floyd Derry

Tech Ops Manager
Posted on May 16, 11:48 CAT
Past Incidents
May 22, 2019

No incidents reported today.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019
Resolved - Mail flow is normal and the processing of the mail backlog is completed. Securemail is fully restored.
May 9, 11:15 CAT
Update - New mail flow is now optimal with a full catch up of backlog mail in 45 minutes.
May 9, 10:31 CAT
Update - We are continuing to monitor for any further issues.
May 9, 10:30 CAT
Monitoring - Dear Clients

Latent Notification - Email delays were experienced from 2am - 6am for incoming mails during that period. The issue has been resolved and clients can expect a mail delay of up to 2 hours whilst the system works through the backlog of mails.
May 9, 09:34 CAT
May 8, 2019

No incidents reported.