SYNAQ Cloud Mail - Zimbra Platform Upgrade
Scheduled Maintenance Report for SYNAQ
The scheduled maintenance has been completed.
Posted over 2 years ago. Aug 26, 2016 - 06:01 CAT
Dear Clients,

We are pleased to announce that the upgrade has been completed ahead of time and was a success. As such, you can now benefit from the improved Admin User Interface performance as well as our new mail client compatibility and support.

Please note that we now support Apple Mail and Outlook 2016 on MAC using the native Exchange Web Services (EWS) Protocol. As such, should you require the EWS support to be turned on per mailbox, then please log this request with the SYNAQ Support Desk.

Lastly, for peace of mind, we will continue to monitor the platform until the end of the upgrade window (Friday 29th) for any post upgrade issues that may arise.

Yours Sincerely,
Floyd Derry
SYNAQ | Technical Operations Manager
Posted over 2 years ago. Aug 24, 2016 - 17:01 CAT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted over 2 years ago. Aug 19, 2016 - 00:00 CAT
Dear Client,

SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail

In alignment with SYNAQ’s commitment to delivering and supporting superior email services, we are in the process of upgrading our current Zimbra platform for the SYNAQ Cloud Mail Service to version 8.6. patch 7. The preparation for this project has been extensive and we have completed the necessary vendor, architectural and procedural steps to ensure that this upgrade is as seamless as possible.

The Zimbra platform upgrade has been planned for the 19th – 26th August 2016 and all changes will occur after hours between 00:00am – 06:00am. During this upgrade window, you will be unable to send or receive emails. However, in order to minimise this impact, the entire Client mailbox database has been divided up into smaller Client stores so that your upgrade only occurs during one change window, thus reducing your potential downtime to 6 hours or less.

We believe that this upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail Service experience in the following ways:

- Improved Admin User Interface (UI) Performance: New enhancements will be implemented to ensure faster UI access and search functionality; and
- New Mail Client Compatibility: The upgrade will ensure all of the latest mail clients, including Outlook 2016 and Outlook for Mac 2016, are supported.

To remain up to date regarding the changes or progress of the upgrade, please take note of the change control notification updates posted on our status page, which you can subscribe to at In addition, should you wish to find out more about the upgrade specifics, you can review the release notes at: and

Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or and we will assist you.

Lastly, we would like to take this opportunity to thank you for your continued support. We are confident that this upgrade will prove beneficial and that it will act as an assurance of SYNAQ’s commitment around providing your organisation with quality and premium services.

Yours Sincerely,
Floyd Derry
SYNAQ | Technical Operations Manager
Posted over 2 years ago. Aug 15, 2016 - 14:30 CAT
This scheduled maintenance affected: SYNAQ Cloud Mail.