SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail
In alignment with SYNAQ's commitment to delivering and supporting superior email services, we are in the process of implementing a new version of our current Zimbra platform for the SYNAQ Cloud Mail Service for the purpose of improving the platform experience. More specifically, we are upgrading to Zimbra version 8.7 patch 6. The preparation for this project has been extensive and we have completed the necessary vendor, architectural, and procedural steps to ensure that this upgrade is as seamless as possible.
These Zimbra platform patch implementations have been planned for the weekend of the 9th of November.and users will not be able to send or receive mail for one hour during one of these two windows. More specifically, the changes will occur as follows:
• First change window: 22:00 on 09/11 - 04:00 on 10/11 (Note: All users will not be able to send or receive mail during this time)
• Second change will occur over two change windows: 22:00 on 10/11 - 04:00 on 11/11 and 22:00 on 11/11 - 04:00 on 12/11. (Note: Note: All users will not be able to send or receive mail for a one hour period, during one of these time slots and depending on the user batch they are in)
We believe that the upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail experience due to a number of bug fixes and performance improvements that will be applied as part of this process.
To remain up to date regarding these changes or the progress of the implementations, please take note of the change control notification updates posted on our status page, and/or subscribe to sms notifications at http://status.synaq.com/
Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or firstname.lastname@example.org
and we will assist you.
Lastly, we would like to take this opportunity to thank you for your continued support.