Majority of user access has been resolved. There is a possibility of some issues with EWS. If this is the case please report this to support@synaq.com.

The upgrade was not completed and this change will be closed. The remainder of the upgrade will be completed at the beginning of December. Formal communications will be sent out

Engineers are still working on testing and investigating the issue. No ETA is available at this time.

Certain users logging into webmail will be receiving 502 errors. Engineers are currently investigating

All services are restored and our engineers will continue to monitor for the rest of the day

Users have started to recover. ETA to have all users back up and running in the next 2 hours

Engineers are continuing to work on the problem. No confirmed ETA at this stage.

The issue has been escalated to senior engineers with our vendor. They are currently investigating the issue and an ETA will be provided once the problem has been determind

Engineers are still currently investigating the issue. Certain users will still not be able to access their mailboxes.

Certain stores had a issue in the upgrade. Certain mailboxes are currently unavailable. Engineers are currently investigating the problem.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Client,


SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail


In alignment with SYNAQ's commitment to delivering and supporting superior email services, we are in the process of implementing a new version of our current Zimbra platform for the SYNAQ Cloud Mail Service for the purpose of improving the platform experience. More specifically, we are upgrading to Zimbra version 8.7 patch 6. The preparation for this project has been extensive and we have completed the necessary vendor, architectural, and procedural steps to ensure that this upgrade is as seamless as possible.

These Zimbra platform patch implementations have been planned for the weekend of the 9th of November.and users will not be able to send or receive mail for one hour during one of these two windows. More specifically, the changes will occur as follows:

• First change window: 22:00 on 09/11 - 04:00 on 10/11 (Note: All users will not be able to send or receive mail during this time)
• Second change will occur over two change windows: 22:00 on 10/11 - 04:00 on 11/11 and 22:00 on 11/11 - 04:00 on 12/11. (Note: Note: All users will not be able to send or receive mail for a one hour period, during one of these time slots and depending on the user batch they are in)

We believe that the upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail experience due to a number of bug fixes and performance improvements that will be applied as part of this process.

To remain up to date regarding these changes or the progress of the implementations, please take note of the change control notification updates posted on our status page, and/or subscribe to sms notifications at http://status.synaq.com/.

Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you.

Lastly, we would like to take this opportunity to thank you for your continued support.