SYNAQ Cloud Mail Zimbra Upgrade - 27/10/2019
Scheduled Maintenance Report for SYNAQ
The scheduled maintenance has been completed.
Posted Oct 28, 2019 - 06:00 CAT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 27, 2019 - 22:00 CAT
SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail

In keeping with SYNAQ's commitment to deliver and support superior email services, we are implementing a new version of our Zimbra platform for the SYNAQ Cloud Mail Service. This is being done to improve the platform experience.

The current platform is being upgraded to Zimbra version 8.8.15. The preparations for this project have been extensive and we have completed the necessary vendor, architectural and procedural steps to ensure that the upgrade is as seamless as possible.

The Zimbra platform upgrade implementations have been planned for the weekend of 26 October. The changes will occur as follows:

• First change window: 22:00 on 25 October, 06:00 on 26 October (Note: All users will not be able to send or receive emails during this time).
• The second change will occur over two change windows: 22:00 on 26 October, 06:00 on 27 October; and 22:00 on 27 October and 06:00 on 28 October. (Note: All users will not be able to send or receive emails for a one-hour period during one of these time slots. This will depend on the user batch they are in).

We believe that the upgrade will prove to be beneficial and improve the overall SYNAQ Cloud Mail experience. This is due to the number of bug fixes and performance improvements that will be applied as part of the process.

To remain informed of these changes, or the progress of the implementations, please note the change control notification updates posted on our status page and/or subscribe to SMS notifications at

If you experience any issues or have any queries regarding this process, please contact our Support Desk on (+27) 11 262 3632 or and we will be happy to assist you.

In conclusion, we would like to take this opportunity to thank you for your continued support.

Yours sincerely

Floyd Derry | Technical Operations Manager
Posted Oct 11, 2019 - 10:48 CAT
This scheduled maintenance affected: SYNAQ Cloud Mail.