SYNAQ Securemail Admin Portal Incident - 21/05/2019

Incident Report for SYNAQ

Resolved

Dear Clients,

All admin UI functionality has been fully restored.

Posted May 22, 2019 - 08:03 CAT

Update

Dear Clients,

We that we are still working on a swift resolution to the incident. Please note that mail still remains unaffected.

Posted May 21, 2019 - 15:10 CAT

Identified

Dear Clients,

Please note we have identified the issue and the engineers are working on the resolution.

Posted May 21, 2019 - 08:48 CAT

Investigating

Dear Clients,

The Securemail admin portal is currently experiencing degraded performance and mail release function will be slower than usual. Please note mail flow is not affected by this incident.

Posted May 21, 2019 - 08:15 CAT

This incident affected: SYNAQ Securemail.