Securemail - Email Delivery Delays
Incident Report for SYNAQ
Resolved
Dear Clients,

The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.
Posted Feb 18, 2020 - 08:28 CAT
Monitoring
Dear Clients,

The SYNAQ Securemail outbound mail delays are no longer occurring and all mail is flowing optimally. We will continue to monitor the mail flow before a final resolution is sent.
Posted Feb 17, 2020 - 11:48 CAT
Update
Dear Clients,

Our engineers have identified the cause of the intermittent outbound email delays and are working with the upstream provider to resolve this issue as a matter of priority.
Posted Feb 14, 2020 - 11:14 CAT
Update
Dear Clients,
Our engineers are still investigating the SYNAQ Securemail intermittent outbound email delays. Please be assured that this matter is being treated as a matter of urgency and priority.
Posted Feb 13, 2020 - 14:44 CAT
Investigating
Dear Client,

SYNAQ Securemail is experiencing intermittent email delays when sending outbound through our platform.
Engineers are attending and treating this as a matter of urgency.
Posted Feb 13, 2020 - 13:39 CAT
This incident affected: SYNAQ Securemail.