We are pleased to confirm that the earlier degradation in mail delivery between Securemail and CloudMail has been resolved.
Current Status: Mail flow has stabilised and messages are now being delivered within normal thresholds. No residual delays are currently observed.
Our teams will continue to monitor performance closely to ensure sustained stability across the platform.
At SYNAQ, our clients remain our highest priority. We are committed to maintaining a resilient, performant, and secure environment, and we appreciate your patience and understanding during this incident.
Should you have any outstanding concerns, please don’t hesitate to reach out to us at support@synaq.com or 011 262 3632 — we’re here to help.
Sincerely, SYNAQ Technical Team
Posted Oct 28, 2025 - 16:23 CAT
Update
Dear Clients,
Our team is actively engaged in investigating and resolving the current mail delivery delays affecting the transfer of messages from Securemail to CloudMail.
We are seeing progressive improvements in delivery times, but performance has not yet returned to expected levels. Engineering efforts are ongoing and remain a top operational priority.
We assure you this issue is being treated with the utmost urgency towards resolution.
At SYNAQ, our clients are our top priority. We remain deeply committed to maintaining a resilient, performant, and secure platform for all our customers.
We will continue to provide regular updates as we make further progress.
Sincerely, SYNAQ Technical Team
Posted Oct 28, 2025 - 14:57 CAT
Identified
Dear Clients,
We are currently experiencing degraded performance related to delivery from Securemail to the CloudMail platform, resulting in delays in email delivery. Our monitoring shows that delivery times are currently ranging between 15 to 30 minutes in some instances.
Our engineering team are actively investigating the root cause and working to restore full service as quickly as possible.
We will continue to provide updates as we make progress.
Thank you for your patience and understanding.
Sincerely, SYNAQ Technical Team
Posted Oct 28, 2025 - 12:13 CAT
This incident affected: SYNAQ Cloud Mail and SYNAQ Securemail.