This issue is now resolved. All services are operating normally.
Posted Jan 31, 2017 - 13:08 CAT
SYNAQ Engineers have identified the cause of the issue. Remedial action has been taken.
Affected should no longer be experiencing any issues. Engineers are monitoring.
Posted Jan 31, 2017 - 12:23 CAT
SYNAQ Cloudmail is experience a limited service degradation on one server in our cluster. This is affecting a small number of users < 2500.
SYNAQ Engineers have the situation in hand and are investigating.