SYNAQ | Zimbra Platform Upgrade for SYNAQ Cloud Mail
In alignment with SYNAQ’s commitment to delivering and supporting superior email services, we are in the process of upgrading our current Zimbra platform for the SYNAQ Cloud Mail Service to version 8.6. patch 7. The preparation for this project has been extensive and we have completed the necessary vendor, architectural and procedural steps to ensure that this upgrade is as seamless as possible.
The Zimbra platform upgrade has been planned for the 19th – 26th August 2016 and all changes will occur after hours between 00:00am – 06:00am. During this upgrade window, you will be unable to send or receive emails. However, in order to minimise this impact, the entire Client mailbox database has been divided up into smaller Client stores so that your upgrade only occurs during one change window, thus reducing your potential downtime to 6 hours or less.
We believe that this upgrade will prove beneficial and improve the overall SYNAQ Cloud Mail Service experience in the following ways:
- Improved Admin User Interface (UI) Performance: New enhancements will be implemented to ensure faster UI access and search functionality; and
- New Mail Client Compatibility: The upgrade will ensure all of the latest mail clients, including Outlook 2016 and Outlook for Mac 2016, are supported.
To remain up to date regarding the changes or progress of the upgrade, please take note of the change control notification updates posted on our status page, which you can subscribe to at http://status.synaq.com/
. In addition, should you wish to find out more about the upgrade specifics, you can review the release notes at:
Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or firstname.lastname@example.org
and we will assist you.
Lastly, we would like to take this opportunity to thank you for your continued support. We are confident that this upgrade will prove beneficial and that it will act as an assurance of SYNAQ’s commitment around providing your organisation with quality and premium services.
SYNAQ | Technical Operations Manager